The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse client needs
|
|
Key stakeholders and clients are consulted to determine options for addressing client needs. Completed |
Evidence:
|
Understanding of options for service delivery is used to match client services to clients needs. Completed |
Evidence:
|
Records of client needs are developed and maintained in accordance with organisational policy and procedures. Completed |
Evidence:
|
Client requirements are identified and client feedback is reviewed routinely to ensure that needs will be met. Completed |
Evidence:
|
Service delivery is reviewed routinely to ensure it satisfies requirements of clients. Completed |
Evidence:
|
Deliver service which satisfies changing client requirements
|
|
Current and relevant information and materials are provided to clients in accordance with their needs. Completed |
Evidence:
|
Service delivery is based on up-to-date information, is successfully negotiated and finalised as required. Completed |
Evidence:
|
Current good practice is reflected in client service delivery. Completed |
Evidence:
|
Problems in client service delivery are identified and addressed. Completed |
Evidence:
|
Improvements to client services practices and procedures are implemented within the area of responsibility. Completed |
Evidence:
|
Secure employee commitment to the provision of client service
|
|
A consultative approach within the business unit is adopted to formulate service delivery standards. Completed |
Evidence:
|
Sections, workgroups and individuals are encouraged to suggest and action strategies to improve service delivery. Completed |
Evidence:
|
Quality client service provided by individuals or workgroups is identified and recognised. Completed |
Evidence:
|
Quality client service is modelled for employees within the business unit. Completed |
Evidence:
|
Promote client service
|
|
Service to potential clients is marketed effectively. Completed |
Evidence:
|
Potential areas of difficulty in client services are identified and solutions recommended. Completed |
Evidence:
|
Client concerns about the service are resolved and complaints of a serious nature are referred to senior staff. Completed |
Evidence:
|
Responses to clients are actioned within an acceptable timeframe. Completed |
Evidence:
|
Monitor client services
|
|
Relevant information on markets and trends is used to review client service delivery. Completed |
Evidence:
|
Performance indicators are developed to monitor and improve client service delivery. Completed |
Evidence:
|
The provision of client services is monitored for compliance with legislative requirements and organisation policy. Completed |
Evidence:
|